While your training should ideally progress smoothly from start to finish, we recognise that you may experience challenges or have concerns at some point during your education and training journey. If this happens, it is important that you have access to a clear and transparent process for raising concerns. This helps to ensure that education and training quality issues can be identified, escalated and addressed appropriately, and that you receive the support you need.
To get the most appropriate support it is important to raise your issue through the appropriate channels. The new regional approach to raising concerns in London is now live. The new pathway will provide a clear and transparent process for both educators and learners, and allow concerns raised to managed by the appropriate parties, and resolved in a timely manner. Please see the support flowchart below.
The new approach also includes a new raising concerns portal, found here. This portal can be used by either educators or learners regarding any education or quality concerns which have not been able to be resolved at local level (i.e. within the host department, organisation or university). Do note that this new approach doesn’t take away from NSHCS-led processes, instead
the portal aims to support London learners by providing a clear route for raising concerns related to their education and training. It also enables the NHS England London Healthcare Science Team to maintain oversight of concerns across the region, ensuring that education quality issues are addressed appropriately and that timely support can be provided where needed.
